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1. Our Shop

We hope you are pleased with the instruments, jewelry, and accessories purchased through our shop. Each item is selected and handled with care, reflecting a deep respect for West African craftsmanship.

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• Handmade & Natural Materials: Many of our items are handcrafted from natural materials (wood, gourds, leather). As such, slight variations in color, texture, and size are marks of authenticity and are not considered faults.

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• The 2-Year Instrument Guarantee: All instruments include a two-year guarantee covering faults in materials or workmanship. This does not cover damage caused by misuse, accidents, normal wear and tear, or exposure to extreme temperature/humidity changes.

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2. Returns & Refunds

• Online Purchases: You have 30 days from the date of purchase to request a return or exchange. Items must be returned in a clean, dry, and presentable condition. For hygiene reasons, jewelry and accessories must be unworn.

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• In-Person Purchases (London Studio): We do not offer refunds for in-person sales unless the item is faulty. Exchanges may be offered based on availability; any price difference must be settled at the time of exchange.

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• Faulty or Incorrect Items: If you receive a faulty item or an incorrect order, please contact moussamusic21@gmail.com immediately.

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• The Process: Contact us first to confirm. Mark your parcel as "RETURN". Return shipping costs and the safety of the item until it reaches us are the customer’s responsibility. Refunds are issued to the original payment method within 5–10 working days of inspection.

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We reserve the right to refuse a refund if items are returned in a condition that does not meet the requirements outlined above.

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3. Professional Instrument Servicing & Repairs

Moussa brings over 25 years of master craftsmanship to every repair.

 

To maintain our high standard of service:

• Payment: Full payment is required in advance to confirm repair bookings for all instrument repairs and servicing. 

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• Rates: Standard Djembe tuning (£50), re-skinning (£100), or full servicing (£150).

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• Custom Estimates: Repairs for Balafon, Kora, and N'gonie are estimated based on a physical assessment. Online estimates are subject to final inspection upon receipt of the instrument. We are not responsible for pre-existing damage or issues not disclosed prior to assessment.

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• Timeline: Most repairs take approximately one week. We will notify you when your instrument is ready for collection.

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4. Instrument Rentals

• Djembe Rentals: Available for a £50 rental fee.

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• Security Deposit: A £100 refundable deposit is required at the time of rental (Total: £150). This deposit is returned in full once the instrument is returned to us in its original condition. The deposit may be partially or fully retained in the event of damage, loss, or excessive wear beyond normal use.

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5. Workshops, Performances & Classes

• Booking & Payment: To secure your date for a performance or school workshop, we require full payment in advance.

  • School & Institutional Exception: Schools and Educational Institutions may request an invoice with 14-day terms by contacting us directly

*Bookings are confirmed only once payment has been received.

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• Cancellation Policy: We understand plans change. Our refund policy is as follows:

  • More than 5 days' notice: Full refund (100%).

  • Between 5 days and 48 hours' notice: 50% refund.

  • Less than 48 hours' notice: Non-refundable (0%).

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• Workshop Capacity: Standard drumming workshops are 45 minutes and accommodate up to 30 participants. All necessary instruments are provided for the session.

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• Safeguarding: All lead educators hold valid DBS checks. For school sessions, a staff member from the host organization must be present at all times for classroom management and student safety. We are not responsible for supervision of participants outside of the workshop activities.

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• Our Commitment: In the unlikely event we are unable to fulfill a requested booking, we will arrange a suitable replacement musician or issue a full refund.

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6. Shipping & Delivery

• Dispatch: We aim to dispatch all orders as quickly as possible. Delivery times vary based on location and item availability. Customers are responsible for providing accurate shipping information.

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• Delays: We are not responsible for delays caused by postal services, customs, or international shipping processes.

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