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1. Our Shop

We hope you are pleased with the instruments, jewelry, and accessories purchased through our shop. Each item is selected and handled with care, reflecting a deep respect for West African craftsmanship.

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• Handmade & Natural Materials: Many of our items are handcrafted from natural materials (wood, gourds, leather). As such, slight variations in color, texture, and size are marks of authenticity and are not considered faults.

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• The 2-Year Instrument Guarantee: All instruments include a two-year guarantee covering faults in materials or workmanship. This does not cover damage caused by misuse, accidents, normal wear and tear, or exposure to extreme temperature/humidity changes.

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2. Returns & Refunds

• Online Purchases: You have 30 days from the date of purchase to request a return or exchange. Items must be returned in a clean, dry, and presentable condition. For hygiene reasons, jewelry and accessories must be unworn.

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• In-Person Purchases (London Studio): We do not offer refunds for in-person sales unless the item is faulty. Exchanges may be offered based on availability; any price difference must be settled at the time of exchange.

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• Faulty or Incorrect Items: If you receive a faulty item or an incorrect order, please contact korolekoband@gmail.com immediately.

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• ​The Process: Contact us first to confirm. Mark your parcel as "RETURN". Return shipping costs and the safety of the item until it reaches us are the customer’s responsibility. Refunds are issued to the original payment method within 5–10 working days of inspection.

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We reserve the right to refuse a refund if items are returned in a condition that does not meet the requirements outlined above.

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3. Shipping & Delivery

• Dispatch: We aim to dispatch all orders as quickly as possible. Delivery times vary based on location and item availability. Customers are responsible for providing accurate shipping information.

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• Delays: We are not responsible for delays caused by postal services, customs, or international shipping processes.

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4. Professional Instrument Servicing & Repairs

Koroleko Moussa brings over 25 years of master craftsmanship to every repair.

 

To maintain our high standard of service:

• Payment: Full payment is required in advance to confirm repair bookings for all instrument repairs and servicing. 

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• Rates: Standard Djembe tuning (£50), re-skinning (£100), or full servicing (£150).

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• Custom Estimates: Repairs for Balafon, Kora, and N'gonie are estimated based on a physical assessment. Online estimates are subject to final inspection upon receipt of the instrument. We are not responsible for pre-existing damage or issues not disclosed prior to assessment.

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• Timeline: Most repairs take approximately one week. We will notify you when your instrument is ready for collection.

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5. Instrument Rentals

• Djembe Rentals: Available for a £50 rental fee.

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• Security Deposit: A £100 refundable deposit is required at the time of rental (Total: £150). This deposit is returned in full once the instrument is returned to us in its original condition. The deposit may be partially or fully retained in the event of damage, loss, or excessive wear beyond normal use.

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6. Workshops, Performances & Classes

• Booking & Payment: To secure your date for a performance or school workshop, we require full payment in advance.

  • School & Institutional Exception: Schools and Educational Institutions may request an invoice with 14-day terms by contacting us directly

*Bookings are confirmed only once payment has been received.

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• Cancellation Policy: We understand plans change. Our refund policy is as follows:

  • More than 5 days' notice: Full refund (100%).

  • Between 5 days and 48 hours' notice: 50% refund.

  • Less than 48 hours' notice: Non-refundable (0%).

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• Workshop Capacity: Standard drumming workshops are 45 minutes and accommodate up to 30 participants. All necessary instruments are provided for the session.

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• Safeguarding Statement: All lead educators hold valid DBS checks. For school sessions, a staff member from the host organization must be present at all times for classroom management and student safety. We are not responsible for supervision of participants outside of the workshop activities.

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• Our Commitment: In the unlikely event we are unable to fulfill a requested booking, we will arrange a suitable replacement musician or issue a full refund.

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7. Filming, Media & Usage Rights

Where a booking involves filming, recording, or photography (including interviews, performances, workshops, or demonstrations), the following terms apply:

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7.1 Consent & Scope of Filming

All filming or recording must be agreed in advance, including:

• Type of content (e.g. interview, performance, workshop)

• Approximate duration

• Intended use

• No filming beyond the agreed scope is permitted without prior consent.

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7.2 Use of Moussa’s Image & Contribution

Where Moussa is filmed by a client:

Usage is limited to the specific project agreed (e.g. documentary, series, campaign)
Content may be used for associated promotion (e.g. trailers, social media)

👉 Any additional or extended use requires prior written agreement.

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7.3 Restrictions on Use

The client may not:

Sell, license, or transfer the footage to third parties
Use the material in unrelated projects
Use content in a way that is misleading, inappropriate, or culturally insensitive

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7.4 Rights Retained by Moussa

Moussa retains the right to:

Use excerpts for:
his website
portfolio
social media
promotional purposes

This use is non-exclusive and does not conflict with the client’s agreed usage.

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7.5 Representation & Cultural Respect

All content must:

Respect the cultural integrity of the material
Not misrepresent Moussa’s work, identity, or traditions

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7.6 Additional Usage & Fees

If footage is used beyond the original agreement (e.g. commercial release, wider distribution, licensing):

👉 Additional fees may apply and must be agreed separate

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7.7 Consent Responsibility

For sessions organised by a client (e.g. schools, organisations, events):

👉 The client is responsible for:

• obtaining all necessary permissions

• ensuring participants (or guardians) consent to being filmed

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7.8 Use of Recorded Material by Moussa

Where filming takes place:

• Content may be used by Moussa for:

  • marketing

  • awareness of cultural and educational work

  • community project documentation

  • documentation of workshops, performances, and community projects

👉 No sensitive or inappropriate material will be used.

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7.9 Opt-Out Requests

If an individual or organisation prefers not to be filmed:

• This must be clearly communicated in advance

• Moussa will make reasonable efforts to respect such requests

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7.10 Non-Exclusivity 

All contributions are: 

👉 Non-exclusive unless explicitly agreed otherwise 

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7.11 Credit 

Where possible and appropriate: ​

👉 Moussa should be credited in published material 

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7.12 Safeguarding 

For work involving children or vulnerable individuals: 

• A responsible adult (e.g. teacher or organiser) must be present 

• All safeguarding policies must be followed 

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8. Ethical Sourcing & Sustainability Policy​

Our instruments and artistry are rooted in the deep heritage of the Bwa Bwa Griot storytellers of Burkina Faso and Mali.

 

Every piece in our shop and every repair we undertake is a tribute to this master craftsmanship.

 

We are committed to ensuring that the artisans and traditional families we partner with are treated with dignity and paid fairly, preserving these ancient musical traditions for generations to come.

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We hold a profound respect for the natural materials such as wood, gourds, and leather that form the soul of our instruments.

 

We prioritize sustainable sourcing practices to minimize our environmental footprint, ensuring that our growth directly supports the wellbeing of the West African communities where our materials originate. By choosing our services, you are directly contributing to a cycle of ethical production and community-led development.

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