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In the event that you have been sent an incorrect item, please contact us as soon as possible.

 

If an item is faulty or does not meet your expectations in terms of quality of our product, contact us to determine a return or exchange of the item.

 

Our Returns Policy gives you 30 days to return or exchange an item bought online. If 30 days have gone by since the purchase, we cannot offer you a refund or exchange.

 

It is essential for both hygiene and for a thorough assessment that faulty items are returned to us in a clean, dry and presentable fashion. 

 

Please mark your parcel as a ‘Return’.

 

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item.

 

If you are returning an item to us for refund or exchange, the cost of returning the item to us is your responsibility. Please note that the goods are your responsibility until they reach us. For your own protection, we recommend that you retain proof of postage.

 

Refunds for returned goods will be credited to the card used to pay for the original order.

 

Your refund will be processed as quickly as possible but it can take 5-10 working days to appear in your account.

 

Returns or exchanges can also be made at the store by making an appointment. Please contact us to set up an appointment.

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In case you purchased an item by visiting our on-site store in London in person, we regret to inform we cannot offer any refund except an option to exchange your item for another one in stock. Please mind, if you are choosing a more expensive item, the price difference will have to be handled immediately, either by card or by cash. Thank you for your understanding. 

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